The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Tay-Bay’
Changes to Terms and Conditions
We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.
Disclaimer
This website and its content are provided ‘as is’ and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general information purposes only and does not constitute as advice.
We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.
Limitation of Liability
Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.
Your Obligations
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.
You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.
Intellectual Property
All copyright featured or displayed on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.
Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.
Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.
In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the website , the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by us. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we retain full and complete title to the Software, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All of our trademarks, service marks and trade names used herein (including but not limited to the words marked “Tay-Bay” are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.
The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.
Restricted Use
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.
Important Information
Note: All travel documents including Visas remain the responsibility of our guests. Kindly check with your booking agent or the relevant
authorities as to visa requirements prior to arrival.
STANDARD TERMS & CONDITIONS
Provisional reservations are held for 14 days from date of enquiry. Failure to confirm the arrangements held within 14 days in writing, may result in provisionally held space being automatically released without prior notice. Where another booking is wait listed against the original provisional booking, we reserve the right to request that the original provisionally held reservation is either confirmed or released within 48 hours. Reservations are confirmed with the payment of a deposit of 20% of the total reservation costs. Upon receipt of the paid deposit, we will confirm your arrangements in writing to you. Upon our confirmation, your booking is considered confirmed, and subject to the governing terms and conditions. The balance of your reservation is payable in full no later than 60-90 days before arrival date.
It is a condition of travel that guests have their own comprehensive medical and travel insurance cover at the time of confirmation.
STANDARD AMENDMENTS
After the booking is confirmed, should we be requested to change the reservation to alternative departure dates for any non-pandemic related reason, we may at our discretion, charge a change fee of US$25 per person. After the booking has been confirmed, should the guest wish to cancel the services held on their behalf the following cancellation schedule applies:
– More than 61 days before, the deposit will be forfeited.
– Between 60 to 46 days before arrival – 50% of the reservation full value will be forfeited.
– Less than 45 days before arrival and No Shows – 100% of the reservation’s full value is forfeited.
The above cancellation schedule is specific to those Great Plains Conservation arrangements held. Other Lodges and Camps cancellation policy may differ. Postponements, changes, amendments and cancellations are only effective on receipt of written notification.
ON-JOURNEY AMENDMENTS PANDEMIC RELATED AND STANDARD (NON-PANDEMIC RELATED) RESERVATION CANCELLATION AND AMENDMENT SCHEDULE FOR ARRANGEMENTS HELD ONCE GUESTS START THEIR JOURNEYS
Should a guest fall ill during their travels, fail to arrive at a property, join a safari, join after a set departure or leave it before its completion, no refund is applicable, and full cancellation fees apply. For any change in the itinerary requested by guests whilst on safari, no refund for any services not utilised will apply, and all new arrangements will be for the guest’s account.
THIRD PARTY AMENDMENTSPANDEMIC RELATED AND STANDARD (NON-PANDEMIC RELATED) RESERVATION CANCELLATION AND AMENDMENT SCHEDULE FOR ANY 3RD PARTY, NON-GREAT PLAINS SERVICES HELD
Separate terms may govern all third-party reservations, such as hotels we would book on your behalf in cities like Cape Town, Johannesburg, Nairobi or other safari lodges and properties. Regardless of the reason for the postponement, amendment or cancellation, the applicable policy, governing the reservation held, will be communicated at the time of confirmation and/or at the time of
cancellation, postponement or amendment.
NOT INCLUDED IN THE TARIFF
These may include but are not limited to the cost of getting to the camps and some inter-camp air transfers; having compulsory comprehensive travel and medical insurance cover (including cover for pandemic related occurrences) including cancellation and curtailment, medical, baggage, lost money and emergency evacuation back home; gratuities to guides and to staff; any excursion not related to the accommodation booked (e.g. Hot Air Ballooning, a day trip and its related Park fees etc); cost of spa treatments and any National Park fees or Conservancy levies.
RESPONSIBILITY
Neither Great Plains Conservation, nor any person or agent acting for, through or on behalf of the Group shall be liable for any loss or damage whatsoever arising from any cause whatsoever and, without restricting the generality of the foregoing, shall specifically not be held responsible for loss or damage arising from any errors or omissions contained in its brochure, website or other literature, nor loss or damage caused by delays, sickness, theft, injury or death. In the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the guest. The Group may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person/s included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
CONSENT
The payment of the deposit or any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in our brochure / website whether the guest has signed the booking form or not. The terms under which the guest agrees to these safaris cannot be changed or amended except in writing signed by an authorised director of the Company.
INSURANCE
It is a condition of booking, that the sole responsibility lies with the guests to ensure that they carry the correct comprehensive travel and medical insurance (including cover for pandemic related occurrences) to cover themselves, as well as any dependents/travelling companions. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of flights booked and travel arrangements held on behalf of the guest/s, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. The company, their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependents or travelling companions, with regards to, but not limited to, any of the above mentioned events. Guests will be charged directly by the relevant service providers for any emergency services they may require and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.
DELAYS
We cannot be held liable for any delays, missed transfers, services or additional costs incurred as a result of airlines not running to schedule.
TRAVEL TO KENYA
The Kenyan Government has introduced a digital domestic travel locator card system which will generate a QR code to present to Port Health Officials at domestic arrivals and departures at Wilson Airport. Please note that it is mandatory for all domestic travellers to fill out this form 24 hours prior to your domestic flight. Upon submission of the digital locator form a QR code will be sent to your email address which we can then present to the port health desk for clearance. The form can be accessed here: https://ears.health.go.ke/local_airline_registration/VISA . Passengers must have VISA for KENYA and TANZANIA in advance, as well as a valid Yellow Fever certificate to enter both countries.
GENERAL
To the best of our knowledge the information on our website, in our brochures, reservations documentation and publicity material is correct on this date. We cannot be held responsible for any inaccuracies or change that may occur hereafter. Terms and conditions revised February 2021.